Id go to the shop and have their management contact ktm , all three parties "present" for the call. That'll get things interesting.
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Here is the post I made about mine
http://www.rc390-forum.com/forum/ktm-rc-390-general-discussion-forum/694-oil-filter-cap-bolts-pansies.html
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I snapped mine too.
I opted for Allen head bolts to replace and just tightened them with a t handle. Worked like a charm.
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I usually don't ride far at all. A day of riding for me is usually 60-80 miles round trip as I'm spoiled by location of canyons. But today I rode 140 miles round trip for a latte lol. Spur of the moment thing. Lucked out too. On the way home one of the canyons was closed for construction, when...
Short and quick
Bike is amazing on canyon roads. (I too like to carry speed as well)
Bike is terrible for long hauls. I think this cuz it's uncomfortable as all hell when your not flogging and killing it.
But I bought mine for canyon rides. Not long hauls or commuting.
I love it