mau
New Member
I bought the part code 93836020033 HEAD CYLINDER WITH CAMHOLDER (as new part), the one i received is dated 2021.
I have attached a couple of photos for what the surface condition of the head looks like.
I asked the KTM parts supplier for clarification, sending the photos as support, I was told they were aware of the surface condition. I was not advised of the condition of the part.
I also put here some photos of the camshaft holder from the head side, the surface will be due to the cast, ok.
They told me that:
- They can contact KTM for replacement and that takes much time than usual due to lack of personnel in KTM.
- I can send the package back to the them and they start the complaint with KTM directly.
I asked further:
- Was told that some cylinder heads are known to have these slight surface defects.
- They have often passed this information to the KTM manufacturer.
- And that being their spare parts dealers, they have no control over the quality of the components.
Apparently it is not the first time and it continues to happen, these parts are not blocked in quality control or even sent back by the parts dealers.
Over time I don't want to imagine that they replace it with one with similar conditions.
I address my question above all to those who bought the new cylinder head, were the conditions similar to this one in the photos?
What do you suggest?
I have attached a couple of photos for what the surface condition of the head looks like.
I asked the KTM parts supplier for clarification, sending the photos as support, I was told they were aware of the surface condition. I was not advised of the condition of the part.
I also put here some photos of the camshaft holder from the head side, the surface will be due to the cast, ok.
They told me that:
- They can contact KTM for replacement and that takes much time than usual due to lack of personnel in KTM.
- I can send the package back to the them and they start the complaint with KTM directly.
I asked further:
- Was told that some cylinder heads are known to have these slight surface defects.
- They have often passed this information to the KTM manufacturer.
- And that being their spare parts dealers, they have no control over the quality of the components.
Apparently it is not the first time and it continues to happen, these parts are not blocked in quality control or even sent back by the parts dealers.
Over time I don't want to imagine that they replace it with one with similar conditions.
I address my question above all to those who bought the new cylinder head, were the conditions similar to this one in the photos?
What do you suggest?
Attachments
-
IMG_20230418_215007.jpg934.5 KB · Views: 21
-
IMG_20230418_215022.jpg914.5 KB · Views: 21
-
IMG_20230418_215029.jpg877.8 KB · Views: 21
-
IMG_20230418_215205.jpg983.9 KB · Views: 20
-
IMG_20230418_215218.jpg656.4 KB · Views: 19
-
IMG_20230418_215225.jpg730.8 KB · Views: 19
-
IMG_20230418_215235.jpg756.7 KB · Views: 18
-
IMG_20230418_215250.jpg987.9 KB · Views: 19