RoninJames
New Member
OK, so took my bike in for its first service yesterday.
Now i bought the bike used from a guy pretty far away w 230 miles on it. I wasnt going to ride it back to the original dealership for service when i had a dealer about 45 min away.
I called and made my service appt a week ago. KTM manual says 1.5 hour service time. The guy quoted a couple hours at $80 an hour plus the parts and oil. He said it would be around $180 and they could do while I wait.
I asked him to flush the coolant and add engine ice too which he said 15-30 minutes extra. OK.
So I dropped the bike off, and went to my finances work which was close by and hung out w her waiting for it to be finished.
About 1.5 hours later he calls and says "This is the first time we are doing service on one of these. KTM suggests a valve clearance check on first service. Your oil is done but its going to take us alot longer than this to get to the valves. KTM is way off with book time. We have to disassemble a ton of stuff just to get at the valves, thats gonna take us at least another hour. You dont have to have it done, but KTM has it on the list and since its a new bike i would do it if it was my bike." So i agreed.
So long story short.... i dropped my bike off at 12:30 and at 6:45 they were finally finished with it. They only charged me for 4 hours, (discounting 2) but still, who is at fault here? the dealersip? KTM for unrealistic book time? either way my $180 service cost me $370!
I dont want to fault the dealership because it took how long it took. I wanted my bike serviced properly and they did do a good job, also finding a hose that was not properly set up at assembly and had a hole melted in it because it was right against the header :/ I understand the first time these guys get one of these bikes for service they are not familiar with its assembly and will take longer than if they had done a bunch of them and know their way around it. But how does KTM book figure all this can be done in 1.5 hours then??? Did KTM mechanics at the factory do this and time it to come up with that number?? That is a HUGE difference 1.5 hours vs 6+
To finish off my wonderful day, as soon as they rolled the bike out of the garage the first drops of rain started falling and i wound up riding home 45 minutes in a thunderstorm.<br>i rode conservatively, but i will say the bike handled the wet pretty well.
Now i bought the bike used from a guy pretty far away w 230 miles on it. I wasnt going to ride it back to the original dealership for service when i had a dealer about 45 min away.
I called and made my service appt a week ago. KTM manual says 1.5 hour service time. The guy quoted a couple hours at $80 an hour plus the parts and oil. He said it would be around $180 and they could do while I wait.
I asked him to flush the coolant and add engine ice too which he said 15-30 minutes extra. OK.
So I dropped the bike off, and went to my finances work which was close by and hung out w her waiting for it to be finished.
About 1.5 hours later he calls and says "This is the first time we are doing service on one of these. KTM suggests a valve clearance check on first service. Your oil is done but its going to take us alot longer than this to get to the valves. KTM is way off with book time. We have to disassemble a ton of stuff just to get at the valves, thats gonna take us at least another hour. You dont have to have it done, but KTM has it on the list and since its a new bike i would do it if it was my bike." So i agreed.
So long story short.... i dropped my bike off at 12:30 and at 6:45 they were finally finished with it. They only charged me for 4 hours, (discounting 2) but still, who is at fault here? the dealersip? KTM for unrealistic book time? either way my $180 service cost me $370!
I dont want to fault the dealership because it took how long it took. I wanted my bike serviced properly and they did do a good job, also finding a hose that was not properly set up at assembly and had a hole melted in it because it was right against the header :/ I understand the first time these guys get one of these bikes for service they are not familiar with its assembly and will take longer than if they had done a bunch of them and know their way around it. But how does KTM book figure all this can be done in 1.5 hours then??? Did KTM mechanics at the factory do this and time it to come up with that number?? That is a HUGE difference 1.5 hours vs 6+
To finish off my wonderful day, as soon as they rolled the bike out of the garage the first drops of rain started falling and i wound up riding home 45 minutes in a thunderstorm.<br>i rode conservatively, but i will say the bike handled the wet pretty well.