So I took my RC 390 into the dealer today for its 1000km first service. Guy one the phone when I booked it(bike had about 950km then) said it would take about 1.5 hours.
So fast forward 5-6 days, the bike has 1600km now(not completely relevant to the thread title, but just wanted to say I'v been piling on the mileage) and I bring it in to the dealer... dealer is like an hour's ride away so I have to wait at the dealership until its done.
When I get there guy who is there says it will take a couple hours..
So the time is going by slowly... an hour.... then two... then three..... then four... by the time it was done it was over 5 hours, holy F***! They said it took longer because they had to check the valves..., also... they couldn't figure out how to reset the service indicator... that took them awhile trying to figure it out, as its different then any of the other KTM bikes they have worked on.... they were on the phone with KTM for like 30-40 minutes... KTM couldn't figure it out either, seriously they didn't know... and the dealer called both the canadian and USA lines.... nobody knew anything... finally the KTM guys say the procedure is in the book that comes with the bike... which they didn't elaborate on. So after getting off the phone they look in the book and couldn't find it, I looked to I couldn't find it, it might be in there but we couldn't find it. What they told me is with all the other bikes they plug in the diagnostic tool and there is a way to reset the service indicator using that, but it wasn't working with the RC 390.
Finally I had enough and they had enough and they finished up with the bike and parked it outside for me, I decide I'm just going to look it up online, I should have done this from the beginning but I wasn't privy to everything that was going on back there untill a fair amount of time had passed.... sure enough I find a post on this very forum of a guy who made a youtube video on how to change the oil and reset the indicator.... you just have to hold down the button for 10 seconds..... lol..... we both thought that was pretty funny. I'm not suppose to know these things though so.
What a shitty day though, I thought 1.5 hours would suck... I literally walked circles in their showroom for hours apon hours... I took a few naps... was a beautiful day to for a ride but by the time I got out it was hot and I wore leather there in the morning when it was cold... I seriously don't really want to ever go back there again, although I can't honestly say how much of it is there fault maby this is how long it takes... they said they've never been trained on working on the RC 390, that only training facilities are in california or something... I dunno.
Sorry if this is in wrong forum, I didn't see a maintenance subforum.
Oh yeah they didn't charge me for all the extra time, price came to about 450$ cnd with tax... which is about 350 USD.
So fast forward 5-6 days, the bike has 1600km now(not completely relevant to the thread title, but just wanted to say I'v been piling on the mileage) and I bring it in to the dealer... dealer is like an hour's ride away so I have to wait at the dealership until its done.
When I get there guy who is there says it will take a couple hours..
So the time is going by slowly... an hour.... then two... then three..... then four... by the time it was done it was over 5 hours, holy F***! They said it took longer because they had to check the valves..., also... they couldn't figure out how to reset the service indicator... that took them awhile trying to figure it out, as its different then any of the other KTM bikes they have worked on.... they were on the phone with KTM for like 30-40 minutes... KTM couldn't figure it out either, seriously they didn't know... and the dealer called both the canadian and USA lines.... nobody knew anything... finally the KTM guys say the procedure is in the book that comes with the bike... which they didn't elaborate on. So after getting off the phone they look in the book and couldn't find it, I looked to I couldn't find it, it might be in there but we couldn't find it. What they told me is with all the other bikes they plug in the diagnostic tool and there is a way to reset the service indicator using that, but it wasn't working with the RC 390.
Finally I had enough and they had enough and they finished up with the bike and parked it outside for me, I decide I'm just going to look it up online, I should have done this from the beginning but I wasn't privy to everything that was going on back there untill a fair amount of time had passed.... sure enough I find a post on this very forum of a guy who made a youtube video on how to change the oil and reset the indicator.... you just have to hold down the button for 10 seconds..... lol..... we both thought that was pretty funny. I'm not suppose to know these things though so.
What a shitty day though, I thought 1.5 hours would suck... I literally walked circles in their showroom for hours apon hours... I took a few naps... was a beautiful day to for a ride but by the time I got out it was hot and I wore leather there in the morning when it was cold... I seriously don't really want to ever go back there again, although I can't honestly say how much of it is there fault maby this is how long it takes... they said they've never been trained on working on the RC 390, that only training facilities are in california or something... I dunno.
Sorry if this is in wrong forum, I didn't see a maintenance subforum.
Oh yeah they didn't charge me for all the extra time, price came to about 450$ cnd with tax... which is about 350 USD.